User journey examples

Below you will find the following stories as examples on how the might be used in the future.

  1. Lisa, an office employee (@balkansalat)
  2. Kungawo, working on public benefit projects (@balkansalat)
  3. Ayaru, collecting leftover food from supermarkets (@qsmd)
  4. Candlelight dinner (?)
  5. Somebody planning their activities (?)
  6. Actually perform an activity (@Raffael)
  7. Sofia wants to contribute a donation (@balkansalat)
  8. Yu-Ting improving a receipe (@balkansalat)
  9. Special breakfast

Lisa, an office employee

Lisa works in an office. She does this three days a week, typically on mondays, tuesdays and thursdays. There is no canteen around, the snack stand has very bad food and as she earns little money this kind of food is expensive for her.

So she enters her wish in the She likes to get some lunch near the location of her office. Mondays, Tuesdays and/ or Thursdays between 12:00 and 14:00. As she has little time as well, she forgets about her wish and the app.

Two weeks later, on a Friday, she receives a notification (in the app? via e-mail?). If she likes to, on Thursday next week she might go to a location around 300 m from her office around 1:00 pm. The location is shown on a map, many people have been there for lunch, it has a great reputation. She decides to give it try and presses the accept button. The event is automatically entered into her calendar.

On entering the room on Thursday, she shows a code as kind of a ticket (or scans a code?). After the really good lunch the app asks her to leave some feedback.

As this happens every Thursday from now on, the app asks, if she wants to join on next Thursday as well.

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Kungawo, working on public benefit projects

Kungawo has some days every month, when he works on his favourite public benefit projects. He sits there at home at his desk from 12:00 to 22:00. He knows that he gets hungry around 16:00, so he asks his well known network for support.

When planning the next few weeks, he opens his “project day” template in the app and adds a date. In the template there is already configured that he gets hungry at 16:00 and really would like it, if somebody brings him a meal.

He has to confirm, that he is really at home at a certain day.

When the bell rings, he is already very hungry. He passes back the box from last time ( reminded him to do so) and joyful takes the new one. He is asked to confirm, that he received the meal and - afterwards - may leave feedback.

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Sofia wants to contribute a donation

Sofia has already used She was told, that people will only get wishes fulfilled if all users contribute to wish fulfillment whatever they can. She scans the list of possible activities, but most of them either don’t match her skills or she doesn’t have the time to contribute to them. Among the list she finds an item telling her, that money donations are needed in her region. That sounds interesting to her.

After selecting the item the online payment options are presented to her. Along with this she can choose the amount of money and the radius, in which the money should be spent for wish fulfillment (both with reasonable defaults).

After completing the transaction, thanks for the donation and records it in her personal donation list. She is happy that she contributed something although she has only little time.

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Yu-Ting improving a receipe

Yu-Ting really likes cooking. That’s why he assigned for cooking “Lasagne” for 10 people in his neighborhood. The recipe has not been tried too often, but as he is an experienced cook, he is confident in doing this.

Before actually starting he reads the recipe and notices, that he would rather put the lasagne sheets into boiling water before using them. There is a button “Improve this recipe” which leads to an external wiki site, where he can edit the recipe. If he thinks that his change rather generates a new, second recipe, he can even “branch” or “fork” this recipe.

Afterwards he has to select the recipe he actually used in

Could there be a control system to prevent misuse? For example: Like the one Wikipedia has or maybe a system where you can try the improvement and check a box, if it worked… And when a certain amount of people confirmed, that the addition works the recipe gets updated.

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Yes, I think this is feasible. It should be implemented in the external software, where the recipes are stored. I don’t think, that we need wireframes for this part, as there are existing software solutions (e.g. MediaWiki).

Actually perform an activity

Emil has already been allowed to eat a free meal thanks to the and is registered accordingly on the platform.
He gets a message from the that there are things to do in his neighbourhood. He looks at the list of activities. He doesn’t like to do most of it, he wipes it off to the left. But since he is going shopping anyway, he might as well go and buy a few things. Cheese and yeast are in demand. He buys them with his own money, then scans the cash register receipt with the app and gets the corresponding credit credited to his account. Once a month, he can have this paid out. The cheese and yeast are collected from Emil’s home one day later by someone else. He receives credit points for this.

User-Story “Sofia”

I know exactly what you mean, but I’m not sure, if it’s good or enough. A generic “thank you” by the app itself doesn’t mean a lot. A “thank you” by the people using the money or benefit from this donation, would mean much more. When the app says “thank you” it becomes an active entity and loses its character as a form of mediation; something, which just opens a space for communication between real people. Maybe an informive text like “you donated x Euro” and receiving "thank you"s by different people later, would be better

Sounds nice. In the end, what probably matters, are sorting criteria used by other people based on ones donations. But your suggestion might be a nice addition.

Thank you for your story, @Raffael.

For me it sounds a little bit unlikely, that someone assigns to an activity and the process starts instantly. That’s why I thought, this might be two stories: Planning activities and then performing activities. What do you think?

you’re right. But I won’t be able to take the two stories apart before the meeting.

Ayaru, collecting leftover food from supermarkets

Every other night, Ayaru walks by at a local supermarket, looking for palatable food. Most of the times Ayaru only finds a few things or nothing at all. But now and then, Ayaru collects so much food that even their flatmates can’t use it all.

This is when Ayaru opens the and records that Ayaru can contribute 5 kilos of apples, 3 kilos of oranges, 10 green salads and 15 buns. Ayaru also knows that the salads will probably only last another week, so there’s some urgency in getting the food processed.

Special Breakfast

This is a “story” (from a friendly part) of the commercial world. Someone has the wish for a nice sunday breakfast. Something like the candlelight dinner, but for breakfast. This might be for more than one person and it might be delivered somewhere or collected for enjoying outside. But read yourself: